A friend of mine had been nagging me for over a month that her PC was seriously suffering from something or other. She brought her PC to me so that I could fix whatever was happening on her system. Somewhen during October she had manage to install ‘DriverUpdate’. Here is a description I found online: “The Driver Update virus (also found as the DriverUpdate virus, DriverUpdate by SlimWare Utilities Inc. virus) is a potentially unwanted program (PUP) or potential malware found in the scareware (rogue software) and spyware categories of computer infections”. This program was causing her all sort of confusion, with pop-up windows and interfering with her PC usage.
I installed both CCleaner and Malwarebytes and ran them both a couple of times with reboots in between; this got rid of not only DriveUpdate but also further 51 PUPs. Best of all she became another happy customer.
My 80+ reverend had called and said he couldn’t access the internet to read his emails, when I queried if the router was on; he found that it was off. <br />He then rang back and said that he couldn’t print using his wireless printer. In my head “this was defiantly something to do with his wireless system” therefor it was easier to go and see him and check everything than trying to talk it through on the phone. Yes: the router was on; No: the PC wasn’t communicating with the router. All I did was let windows network ‘fix the connection’ and ‘hey presto’ the printer sprang into life and stated emptying its queue; secondly, he could now also start reading his emails again. Another happy customer, until next time.
I have an 82 year old client. He gets rather frustrated and confused when things don’t work as normal. He rang the other morning, early! Just 1 minute past my “do not disturb time” on my phone. His problem was “my computer doesn’t want to work”. I asked him to elaborate, and the answer was neither the mouse nor the keyboard was working. Hmmm.
I probed a little more; and it sounded like the system had frozen on him overnight. He had left the system on when he went to bed and in the morning he “woke up” his PC using the power on/off button. The screen came on but he said he couldn’t use his mouse or his keyboard.
Solution: power off your PC (press the power button for 20-30 seconds) and then restart the system making sure to use the normal option when prompted.
As I didn’t hear from him again it must have worked.
I don’t mind this sort of bug fixing as I don’t even have to get out of bed. I only wish I had some way of charging for telephone trouble shooting sessions.
I am pleased to state that I haven’t lost my diagnostic touch.
I was called – the other day – by a member of U3A who thought that the computer group might know someone that would come out to Cranfield and examine their PC.
The symptoms were – as was described – that the PC started and the monitor briefly flashed alive but then nothing – this started to happen after a power surge during Thursday’s stormy evening. This could be one of two problems: either the graphic card or the monitor had given up the ghost.So I went over to Cranfield armed with my laptop only; I must admit I didn’t bring a monitor (and I was internally annoyed); but where there is a will there is a way.
Yes, the fault was exactly as described, so I decided to hook up the monitor to my laptop and the same happened, just a brief glimmer of hope followed by total darkness.
Easy Peasy – I send the people to purchase a new monitor – they called later to confirm that the system was now working – so Happy Days are here again.
I downloaded Microsoft’s Windows Live and there was a program I hadn’t seen before: “Windows Live Writer”. It is a desktop blog-publishing application that is part of the Windows Live range of products. All I did was adding my account with wordpress.com and here I am writing this blog. It will let me add “photos”, “videos” and even a “Bing Map”.
It is easy to use and lets you use “Edit”, “Preview” and “Source”.
I can release the post either by uploading “draft” or directly “Publishing” it.
I have been rather busy keeping up with other things. Mussekat Support is not quite dead yet.
I have been fixing 3-4 PC’s mainly normal maintenance; but also removing GWX (get windows 10) the little window in the notification area of your screen in windows 7. I have also fixed a couple of laptops; these were more serious: like dead HDDs and dead graphic display (that one was bin-fodder) but I managed to recover most of my PCs & Laptops.
I don’t like Win 10 because of the data harvesting that’s going on. Yes, yes, I know Google has been at it for ages but why let Microsoft also do it? I have heard that it is possible to stop this and that SP1 has it turned off; so we will see; maybe its true; maybe not.