Early morning call

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I have an 82 year old client. He gets rather frustrated and confused when things don’t work as normal. He rang the other morning, early! Just 1 minute past my “do not disturb time” on my phone. His problem was “my computer doesn’t want to work”. I asked him to elaborate, and the answer was neither the mouse nor the keyboard was working. Hmmm.

I probed a little more; and it sounded like the system had frozen on him overnight. He had left the system on when he went to bed and in the morning he “woke up” his PC using the power on/off button. The screen came on but he said he couldn’t use his mouse or his keyboard.

Solution: power off your PC (press the power button for 20-30 seconds) and then restart the system making sure to use the normal option when prompted.

As I didn’t hear from him again it must have worked.

I don’t mind this sort of bug fixing as I don’t even have to get out of bed. I only wish I had some way of charging for telephone trouble shooting sessions.

 

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