Early morning call

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I have an 82 year old client. He gets rather frustrated and confused when things don’t work as normal. He rang the other morning, early! Just 1 minute past my “do not disturb time” on my phone. His problem was “my computer doesn’t want to work”. I asked him to elaborate, and the answer was neither the mouse nor the keyboard was working. Hmmm.

I probed a little more; and it sounded like the system had frozen on him overnight. He had left the system on when he went to bed and in the morning he “woke up” his PC using the power on/off button. The screen came on but he said he couldn’t use his mouse or his keyboard.

Solution: power off your PC (press the power button for 20-30 seconds) and then restart the system making sure to use the normal option when prompted.

As I didn’t hear from him again it must have worked.

I don’t mind this sort of bug fixing as I don’t even have to get out of bed. I only wish I had some way of charging for telephone trouble shooting sessions.



Just a little sick PC

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I am pleased to state that I haven’t lost my diagnostic touch.
I was called – the other day – by a member of U3A who thought that the computer group might know someone that would come out to Cranfield and examine their PC.
The symptoms were – as was described – that the PC started and the monitor briefly flashed alive but then nothing – this started to happen after a power surge during Thursday’s stormy evening. This could be one of two problems: either the graphic card or the monitor had given up the ghost.So I went over to Cranfield armed with my laptop only; I must admit I didn’t bring a monitor (and I was internally annoyed); but where there is a will there is a way.

Yes, the fault was exactly as described, so I decided to hook up the monitor to my laptop and the same happened, just a brief glimmer of hope followed by total darkness.

Easy Peasy – I send the people to purchase a new monitor – they called later to confirm that the system was now working – so Happy Days are here again.